A little preparation helps.

What to send with your enquiry

Start with your name, postcode, a short description of the job and the best way to contact you. You can enquire before every detail is decided.

• Explain what you want changed, repaired or refreshed.
• Describe the current condition and any problems you have noticed.
• Share rough dimensions if you have them, and label them as approximate.
• Mention your preferred timing and any access restrictions.

Which photos are useful?

A wider view helps show where the work sits within the room. A closer photo can show a damaged area or an existing fitting. For several jobs, label the photos so it is clear which job each one relates to.

Only take photos from a safe position. Keep personal documents and unrelated people out of the frame. Photos help explain a job, but may not replace a visit.

Can several repairs go in one enquiry?

Yes. Send one list and put the most important jobs first. Grouping jobs by room helps explain the work and any overlap between decorating, flooring or other improvements.

What affects a quote?

The scope, size, condition of existing surfaces or fittings, materials and access can all affect the work involved. Make clear what you would like kept and what you want replaced. Mention materials you have already bought, including the product details.

Timing also depends on the agreed scope, materials and availability. A preferred date is useful information, but an enquiry does not reserve it.

Planning a room refresh?

List the changes you want to make and note any other work planned for the room. This helps start a conversation about the order of work and what needs to be included.